KOPEKS Order Tracking
Track My Order
See where your KOPEKS order is. Enter your order number and email below to see your live tracking status instantly.
Track Your Package
Enter your order number and the email (or phone) used at checkout to see real-time tracking from the carrier.
Your order number is in your order confirmation email. Have a tracking number instead? Track by tracking number.
Have an account? Sign in to see your orders and tracking instantly.
What happens next
Your Order Journey
Order Placed
We've received your order and sent a confirmation email.
Processing
Your order is prepared within 1–2 business days.
Shipped
Your tracking number is emailed to you as soon as it ships.
Out for Delivery
Most U.S. orders arrive about 3–7 business days after shipment.
Delivered
Your dog's new favorite spot to rest has arrived.
We Ship With Trusted Carriers
Your shipping confirmation email shows which carrier is delivering your order, with a link to follow your package.
Tracking FAQ
Frequently Asked Questions
Tap a question to see the answer.
Where can I find my tracking number?
Once your order ships, we'll send you a shipping confirmation email with your tracking number and a link to follow your package. If you don't see it, please check your spam or junk folder. If you have an account, you can also sign in to view your orders.
My tracking hasn't updated. What should I do?
Tracking information may take 24–48 hours to update after your package is picked up by the carrier. If there has been no update for several business days, please contact our support team and we'll be happy to help.
My package says delivered, but I don't have it. What should I do?
Carriers occasionally mark a package as delivered shortly before it actually arrives. Please check around your property, mailbox and building entrance, and ask household members or neighbors. We recommend allowing up to 24 hours after the delivery scan. If you still can't locate your package, email us at customerservice@onixventuregroup.com.
My order hasn't shipped yet. When will it ship?
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays begin processing on the next business day. Once your order ships, you'll receive an email with your tracking information, and most U.S. orders arrive about 3–7 business days after shipment. See Shipping & Delivery for details.
Still Need Help?
Our KOPEKS support team is here to help with your order. Email customerservice@onixventuregroup.com or send us a message.
- Real People
Real Support - Fast Response
1–2 Business Days - We're Here
For You