Privacy Policy

01Overview

KOPEKS (“KOPEKS,” “we,” “us,” or “our”) is operated by Onix Venture Group. This Privacy Policy describes how we collect, use, disclose and otherwise process your personal information when you visit mykopeks.com (the “Site”), make a purchase, communicate with us, or otherwise use our products and services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

02Personal Information We Collect

The personal information we collect depends on how you interact with our Services. It may include:

03How We Use Your Information

We may use personal information to:

• Process and fulfill orders.
• Process payments, refunds and returns.
• Provide shipping and delivery services.
• Communicate with you regarding your orders.
• Provide customer service and respond to inquiries.
• Process warranty claims.
• Maintain and improve our Site and Services.
• Detect, investigate and help prevent fraud, unauthorized transactions and other security issues.
• Personalize your shopping experience.
• Measure and understand how customers use our Site.
• Send marketing and promotional communications where permitted by law.
• Display or measure advertising where applicable.
• Comply with legal and regulatory obligations.
• Protect our rights, customers, business and Services.

04Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and Services.

Shopify processes certain personal information on our behalf and may also process information for its own purposes as described in Shopify’s applicable privacy notices.

When you purchase from KOPEKS, information necessary to process your transaction may be transmitted through Shopify’s systems and the payment provider selected during checkout.

05Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, local storage and similar technologies to operate and improve our Site.

These technologies may be used to:

• Keep the Site functioning properly.
• Remember your preferences.
• Maintain shopping cart and checkout functionality.
• Understand how visitors interact with our Site.
• Measure Site performance.
• Help prevent fraud and improve security.
• Measure marketing and advertising performance.
• Provide more relevant advertising where permitted.

Some cookies are necessary for the Site to function, while others may be used for analytics, personalization or advertising.

Where required by applicable law, we provide choices regarding non-essential cookies and similar technologies.

You may also control certain cookies through your browser settings. Disabling cookies may affect the functionality of some portions of the Site.

06Advertising and Analytics

We may use third-party analytics, advertising and marketing services to better understand how customers interact with KOPEKS and to measure the effectiveness of our marketing.

These providers may use cookies and similar technologies to collect information about your interactions with our Site and, depending on your settings and applicable law, other websites or services.

Certain privacy laws may provide you with rights regarding the use or disclosure of personal information for targeted or cross-context behavioral advertising. Where required, we provide methods for exercising those rights.

07How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

• Shopify and ecommerce service providers.
• Payment processors.
• Shipping carriers and logistics providers.
• Technology and website service providers.
• Customer support providers.
• Analytics providers.
• Marketing and advertising providers.
• Fraud prevention and security providers.
• Professional advisers, such as accountants, attorneys and consultants.
• Government authorities or other parties when required by law.

We may also disclose information as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets or other business transaction.

We do not disclose personal information to unrelated third parties merely for them to use for their own direct marketing except as disclosed in this Privacy Policy and subject to applicable privacy laws.

08Payment Processing

Payments made through our Site are processed by Shopify and/or applicable third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

KOPEKS does not independently store your complete credit or debit card number.

09Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, providing customer support, handling returns and warranty claims, complying with legal obligations, resolving disputes, preventing fraud and enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

10Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. You should use appropriate precautions when providing information online and protect your account credentials where applicable.

11Your Privacy Rights

Depending on where you live, applicable law may provide you with certain rights concerning your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a copy of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of certain uses or disclosures of personal information.
• Opt out of certain targeted or cross-context behavioral advertising where applicable.
• Appeal certain decisions concerning a privacy request where required by law.

These rights are subject to exceptions and limitations under applicable law.

To submit a privacy request, email us at customerservice@onixventuregroup.com.

We may need to verify your identity before completing certain requests. Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

12Marketing Communications

If you receive promotional emails from KOPEKS, you may unsubscribe at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from promotional communications, we may continue to send non-promotional messages relating to transactions, orders, shipping, customer service, warranties, security or other important service-related matters.

13Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

14International Visitors

KOPEKS is operated from the United States.

If you access our Services from outside the United States, your personal information may be processed or stored in the United States or other countries where Shopify or our service providers operate.

Privacy and data protection laws in those countries may differ from those in your country of residence.

Where required by applicable law, appropriate mechanisms may be used for international transfers of personal information.

15Third-Party Websites and Services

Our Site may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

16Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, Services, or legal and regulatory requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Material changes may be communicated through additional methods when required by applicable law.

17Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us:

For purposes of applicable data protection laws, Onix Venture Group is responsible for the processing of personal information associated with KOPEKS except where another party, such as Shopify or a payment provider, acts independently with respect to its own processing activities.

You can also reach us through our Contact Us page. Please also review our Terms of Service.