Frequently Asked Questions

KOPEKS orthopedic dog beds come in two sizes:

• Large: 35″ x 28″ x 5.5″
• Extra Large: 50″ x 34″ with 7″ of memory foam, plus a 2.5″ bolster pillow

You can see both sizes on the orthopedic dog bed page.

Measure your dog while they are lying down stretched out, from the tip of the nose to the base of the tail, and add a few inches so they have room to turn and stretch. Then compare that length with the bed dimensions above.

KOPEKS beds are made for larger breeds. If your dog falls between the two sizes, or likes to sprawl, we recommend choosing the Extra Large.

Each bed is made of 100% memory foam and has a bolster pillow (headrest) for your dog to rest their head on. It comes with a removable, machine-washable outer cover and a waterproof inner liner.

Your KOPEKS bed arrives with the memory foam bed and pillow, the removable machine-washable outer cover, and the waterproof inner liner that sits between the foam and the cover.

KOPEKS beds have a non-slip bottom that helps keep the bed in place on hard floors such as tile, wood and laminate.

Yes. The outer cover is removable and machine washable. It closes with a durable zipper: unzip it, slide the foam (inside its liner) out, and wash the cover according to the care label.

Make sure the cover is completely dry before you zip it back onto the bed.

No. Never machine wash the memory foam. Only the outer cover goes in the washing machine. The waterproof inner liner helps protect the foam from accidents, drool and spills.

Every KOPEKS bed includes a waterproof inner liner. It sits between the memory foam and the outer cover to help keep accidents, drool and spills away from the foam.

KOPEKS covers come in Brown Suede, Grey Suede, Brown Plush, Fluffy Grey and Fluffy Light Brown, plus Chewproof options: Brown Chewproof, Brown Plush Chewproof and Grey Suede Chewproof. Available options are shown on each product page.

Yes. Our Chewproof covers (Brown Chewproof, Brown Plush Chewproof and Grey Suede Chewproof) are a good fit for dogs that like to nibble on their bedding. As with any dog product, we still recommend keeping an eye on heavy chewers.

Yes. Replacement Covers are sold separately (cover only, no foam). They are made to fit KOPEKS beds, including the headrest, so choose the same size as your bed.

Yes. The Waterproof Inner Liner is sold on its own (liner only). Choose the same size as your KOPEKS bed.

KOPEKS covers and liners are cut for KOPEKS beds, so we cannot guarantee they will fit beds from other brands. If you want to try one on a different bed, compare its measurements carefully with the size listed on the product page before ordering.

Available payment methods are shown at checkout. Options may vary depending on your device, location and the payment services currently available in our store.

Yes. Our store is hosted on Shopify and checkout uses secure payment processing to protect your payment information.

Orders are usually processed within 1–2 business days, so email us as soon as possible at customerservice@onixventuregroup.com with your order number and the change you need.

We cannot guarantee that an order can be changed or canceled once it has entered the fulfillment process.

First, check your spam or junk folder. If you still cannot find it, email customerservice@onixventuregroup.com with the name and email address you used to place the order.

Email our customer service team at customerservice@onixventuregroup.com. We reply within 1–2 business days and can help with product questions, orders, shipping, returns and warranty claims. You can also use the form on our Contact Us page.

Standard shipping is free on U.S. orders of $60 or more. For smaller orders, the available shipping options and costs are shown at checkout.

Orders are processed within 1–2 business days. Processing can take longer during holidays, promotions or periods of unusually high order volume.

Most U.S. orders arrive about 3–7 business days after they ship. Delivery time depends on your location and the carrier service used for your order.

We ship throughout the United States, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses.

Orders ship with UPS, FedEx, USPS or DHL, depending on your address and order.

When your order ships, we email you a shipping confirmation with your tracking number. Please allow a little time for the carrier's tracking to update. You can also visit our Track Your Order page.

Email customerservice@onixventuregroup.com as soon as possible with your order number and clear photos of the package and the damaged item so our team can help.

You have 30 days from delivery to request a return. After 30 days, we cannot offer a refund or exchange. Because our beds ship compressed, the original retail packaging is not required for a return. See our full Returns & Refunds policy.

Email customerservice@onixventuregroup.com with your order number and the item you would like to return. Our team will reply with the next steps.

You are responsible for paying for your own return shipping. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from it.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, because we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will email you to let you know whether it has been approved or rejected. Approved refunds are issued to your original payment method. How long it takes to appear in your account depends on your bank or card provider.

Partial refunds may be given for items that are damaged or missing parts for reasons not due to our error, and items returned more than 30 days after delivery.

Only regular-priced items can be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email customerservice@onixventuregroup.com.

Because we only exchange items that are defective or damaged, a wrong size is handled as a return: you can return it within 30 days (return shipping is deducted from your refund) and place a new order for the right size. Please check the bed dimensions before ordering.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If it was not marked as a gift, the refund will go to the gift giver.

Yes. KOPEKS products are backed by a 1-year manufacturer warranty from the original date of purchase. The warranty applies to the original purchaser.

The warranty covers defects in materials and workmanship that occur under normal use during the warranty period.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper care (for example, machine washing the memory foam), unauthorized modifications, or damage caused by improper use of the product.

If your product has a covered defect, KOPEKS may, at its discretion, repair the product, replace it, or provide store credit.

Email customerservice@onixventuregroup.com with:

• Your order number
• The product name and size
• A short description of the issue
• Clear photos showing the product and the problem

Our team will review your claim and reply within 1–2 business days with the next steps.

Yes. Warranty coverage applies to the original purchaser, and we may ask for proof of purchase or your order number to verify your claim.