KOPEKS Customer Care
Shipping & Delivery
Reliable delivery of your KOPEKS orthopedic memory foam bed, so your dog can start enjoying better sleep sooner.
Last Updated: October 29, 2026
Timing
Processing & Delivery Times
Order Processing
Orders are typically processed within 1–2 business days. Once your bed is packed and shipped, you'll receive a shipping confirmation email with tracking information.
Orders placed on weekends or holidays begin processing on the next business day.
Estimated Delivery
Most standard U.S. orders arrive within approximately 3–7 business days after shipment. Delivery to Alaska, Hawaii, Puerto Rico and APO/FPO addresses may require additional transit time.
We ship with trusted carriers
The details
Shipping Information
Shipping Options
Free standard shipping is available on U.S. orders of $60 or more. For orders under $60, the available shipping options and rates are shown at checkout. Expedited shipping is available when shown at checkout, along with its rate and estimated delivery timeframe.
Where We Ship
KOPEKS ships throughout the United States, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses.
Multiple Packages
Some orders arrive in more than one package, for example a bed ordered together with an extra replacement cover or waterproof liner. If your order ships separately, you may receive multiple tracking numbers. Don't worry if one package arrives before another.
Track Your Order
As soon as your order ships, we'll email you a tracking number. You can also check your shipment anytime on our Track Order page.
Track My Order →Delivery issues
Something Not Right?
Email customerservice@onixventuregroup.com with your order number and we'll reply within 1–2 business days.
Package Missing?
If your package is marked delivered but you can't find it, check around your property and with household members or neighbors, and allow up to 24 hours after the delivery scan. If you still can't locate it, email our team and we'll help you.
Damaged Package?
If your package or bed arrives damaged, please email us as soon as possible with your order number and photos of the package and product so we can assist you right away.
Address Changes?
Please review your shipping information carefully before completing your order. If you need a change, email us as soon as possible. We'll do our best to update the address before the order ships, but we can't guarantee changes once fulfillment has begun.
Need More Help?
Our KOPEKS customer care team is happy to answer questions about shipping, delivery or your order. We reply by email within 1–2 business days.
See also: Returns & Refunds · FAQ · Shop Dog Beds