At KOPEKS, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

Information We Collect
We may collect the following types of information:

• Personal details (name, email address, phone number)

• Shipping and billing addresses

• Payment information (processed securely via third-party providers)

• Order history and purchase details

• Website usage data (via cookies and analytics tools)

How We Use Your Information
We use your information to:

• Process and fulfill your orders

• Provide order updates and customer support

• Improve our website functionality and user experience

• Send marketing communications (only if you opt-in)

• Prevent fraud and ensure secure transactions

Legal Basis for Processing (GDPR)
If you are located in the EU, we process your data based on:

• Contractual necessity (to fulfill your order)

• Legal obligations

• Legitimate business interests

• Your consent (for marketing communications)

Data Protection & Security
We implement industry-standard security measures to protect your personal data, including encryption and secure servers. While we take all reasonable steps, no online transmission is 100% secure.

Third-Party Services
We work with trusted third-party providers (such as payment processors, shipping carriers, and analytics platforms). These providers only have access to the information necessary to perform their services and are obligated to protect your data.

Cookies & Tracking Technologies
Our website uses cookies to:

• Enhance your browsing experience

• Remember your preferences

• Analyze website traffic and performance

You can manage or disable cookies through your browser settings.

Your Rights (EU/EEA Customers)
You have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise these rights, please contact us directly.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our website constitutes acceptance of those updates.

Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact our support team.