At KOPEKS, we are committed to delivering your order in a fast, secure, and reliable manner. We understand how important it is for your pet’s comfort product to arrive on time, and we work with trusted logistics partners to ensure a smooth delivery experience.

Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly extended, but we always aim to dispatch orders as quickly as possible.

Once your order is processed, you will receive a confirmation email containing your shipping details and tracking number.

Shipping Methods & Delivery Times
We offer multiple shipping options depending on your location:

• Standard Shipping: 3–7 business days

• Express Shipping (if available): 2–4 business days

• International Shipping: 7–14 business days

Delivery times are estimates and may vary depending on your country, customs processing, and courier performance.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment in real time and stay informed about its delivery status.

Customs, Duties & Taxes
For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.

Shipping Delays
While we do everything possible to ensure timely delivery, delays may occur due to factors beyond our control, such as:

• Courier service disruptions

• Weather conditions

• Customs clearance processes

• High seasonal demand

We appreciate your patience and understanding in such situations.

Incorrect Address & Failed Delivery
Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned due to a failed delivery attempt, additional shipping fees may apply for re-delivery.

Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date). We will work quickly to resolve the issue with a replacement or appropriate solution.