Orders placed by 3PM (ET) will usually ship the same day, and most customers receive their orders in 1–3 days. Orders that require prescription approval may take longer to ship.
We'll send you emails to update you on the progress of your order, or you can check its progress in the Orders section of your account. You can also send us an email to info@mykopeks.com, and we'll be happy to provide tracking information.
All items purchased from Mykopeks.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Simply click the "Proceed to Checkout" button in your cart! If you're not logged in, you will be asked to do so. Also, you can make a purchase as a Guest
Our policy is simple: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 30 days from the date of purchase.
Send our friendly customer service team an email to customerservice@onixventuregroup.com, and we'll provide you with instructions for returning your items. Easy as that!
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